SHIPPING POLICY
Last updated: July 2026
Dispatch Times
- Orders placed before 2:00 pm (UK time) on a working day are aimed to be dispatched the same day.
- Orders placed after 2:00 pm are usually dispatched the next working day.
Delivery Service & Tracking
- Our standard service is a tracked 48-hour service via Royal Mail.
- Most deliveries arrive within 2–5 days from the date your order is placed.
- You will receive carrier details and a tracking number once your order has been dispatched.
- Our carriers may send delivery updates by SMS or email, and in some cases you can change delivery options or time slots directly with the carrier.
Faster Delivery
We are in the process of offering an expedited delivery option. In the meantime, please email via the contact us at the bottom of our Home page and we will confirm available options and costs.
Transit Times — Important Notice
Transit times are estimates only and are not guaranteed by Hammer Nutrition UK. If your order has not arrived within 5 days, please get in touch via the contact us at the bottom of our Home page as soon as possible.
Shipping Rates by Region
Mainland Great Britain (GB)
Excludes Scottish Highlands & Islands, Northern Ireland, and Channel Islands.
- Standard delivery: 3–5 days — £3.50
- Free shipping on orders over £10
Northern Ireland
- Standard delivery: 3–5 days — £4.50
- Free shipping on orders over £80
Channel Islands (Guernsey / Jersey / Isle of Man)
- Standard delivery: 3–5 days — £4.50
- Free shipping on orders over £80
Scottish Highlands & Scottish Islands
Delivery available only to the postcodes listed below.
- Standard delivery: 3–5 days — £4.50
- Free shipping on orders over £80
Eligible postcodes:
AB36–38, AB55–56, FK17–21, HS1–9, IV1–39, IV40–51, IV52–54, IV55–56, IV63, KW1–14, KW15–17, KA27–28, PA20–21, PA41–49, PA60–78, PH19–26, PH30–41, PH42–44, PH49–50, ZE1–3
Changes to Orders
Because we often dispatch orders the same day, we are usually unable to make changes after an order is placed. This includes:
- Changing products
- Changing delivery method
- Changing delivery address
- Changing payment method
If you contact us very soon after ordering, we will do our best to help where possible.
Cancelling an Order
If you need to make changes, the best option is to cancel and place a new order. You must contact us on the same day the order is placed to cancel — otherwise we may not be able to stop dispatch.
If it is too late to cancel, you can still return the products for a refund, however we cannot cover return postage costs.
Get in touch : via our contact us section at the bottom of our Home page
Undelivered Orders
In rare cases, a parcel may be delayed or misplaced. If your order has not arrived, please notify us within 7 days of the order date. We will:
1. Investigate with the courier, and
2. Update you as soon as we have more information.
If we send a replacement order and the original parcel later arrives, we will require the original order to be returned to us.
Backorders
We do not accept backorders. If an item is out of stock:
- Use the "Email me when back in stock" option on the product page, or
- Contact us for expected restock dates.
Contact Us
If you need help with your order, please get in touch:
- Email: Mail us via the contact us page at the bottom of our Home page.
- Phone: +44 (0) 203 488 4568
