Refund & Returns Policy

This policy forms part of our Terms & Conditions and should be read alongside our Hammer Nutrition UK 100% Satisfaction Guarantee.

Checking Your Order

Please check your parcel as soon as it arrives and before opening or using any products.

If your order is damaged, incorrect or there is another problem with your delivery, please contact us as within 48 hours of receiving your goods through the Contact Us section at the bottom of our Home page.

Before Returning Anything

Before returning any product, you must contact Hammer Nutrition UK first to request a Returns Authorisation Number and return instructions.

Returns sent without prior authorisation may not be processed.

When contacting us, please provide:

• Your full name
• Order number
• Contact details
• Product(s) you wish to return
• Reason for the return
• A copy of your invoice or other proof of purchase where requested

Changed Your Mind?

For orders placed online, you normally have 14 days from the day after receiving your order to tell us that you wish to cancel.

Once you have notified us of your cancellation, eligible products must be returned within the applicable statutory return period.

To qualify for a change-of-mind return, products must:

• Be unused and unopened
• Have their original seals intact
• Be in their original packaging
• Be in the same condition as when received
• Have at least six months remaining before their expiry or best-before date

Opened Products

For hygiene, food-safety and product-integrity reasons, opened full-size fuels and supplements are not eligible for return, refund, exchange or store credit under our 100% Satisfaction Guarantee or change-of-mind returns policy where the applicable legal health/hygiene exception applies.

This includes opened tubs, bottles, containers, pouches and supplement packs, regardless of how much or how little has been used.

We strongly recommend trying a single serving, sachet, sample or trial size before purchasing a full-size product whenever these options are available.

This does not affect your statutory rights where a product is faulty, damaged, incorrectly supplied or otherwise not as described.

Our 100% Satisfaction Guarantee

Our 100% Satisfaction Guarantee gives customers confidence in Hammer Nutrition's products, knowledge and service.

It is not an open-product money-back guarantee on full-size fuels or supplements.

Claims under our voluntary Satisfaction Guarantee must be made within 14 days of receiving your order and are subject to the conditions set out in our Hammer Nutrition UK 100% Satisfaction Guarantee.

Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrectly supplied or not as described, please contact us as soon as possible.

Where possible, please contact us within 48 hours of delivery so that we can investigate the issue promptly.

Please provide:

• Your order number
• A clear description of the problem
• Photographs of the product and packaging where appropriate

Where you have a statutory right to a remedy, we will arrange the appropriate refund, replacement or other remedy.

The 48-hour request helps us investigate delivery problems quickly and does not limit your statutory consumer rights.

How to Return an Authorised Item

Once your return has been authorised:

1.   Obtain your Returns Authorisation Number and return instructions from Hammer Nutrition UK.

2.   Package the authorised product securely.

3.   Include your order number, full name, address and Returns Authorisation Number with the parcel.

4.   Follow the return instructions provided by Hammer Nutrition UK.

5.   Where we provide a Royal Mail returns label, attach it securely to the parcel and take it to your local Post Office or other specified Royal Mail drop-off location.

6.   You must obtain proof of postage and send a copy to Hammer Nutrition UK through our Contact Us section.

7.   Keep the original proof of postage until your return and any applicable refund have been fully processed.

Please do not return products that have not been authorised for return.

The returned parcel remains your responsibility until it has been received by us. Proof of postage is therefore important and must be retained.

Return Postage Costs

Hammer Nutrition UK will cover reasonable return postage costs where:

• We supplied the wrong product
• The product arrived faulty or damaged
• We specifically ask you to return an incorrectly supplied or replacement product

For ordinary change-of-mind returns, you are responsible for the cost of returning the products unless we agree otherwise.

If we provide a prepaid return label for a return where the customer is responsible for return postage, we reserve the right to deduct the reasonable return postage cost from the refund where permitted.

Refunds

Once an eligible return has been received and checked, we will process any refund due without undue delay and within the period required by UK consumer law.

Where applicable, this will normally be within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever applies under the relevant consumer rules.

Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

Where required by UK consumer law following cancellation of an online order, we will also refund the applicable standard outbound delivery charge. Additional amounts paid for premium or expedited delivery are not normally refundable beyond the cost of our standard delivery option.

Replacements

Where a replacement has been agreed but the original product is no longer available, we will offer an appropriate alternative or refund where applicable.

Products With Less Than Six Months Remaining

For voluntary returns under our 100% Satisfaction Guarantee or change-of-mind policy, products must have at least six months remaining before their expiry or best-before date.

Products with less than six months remaining are not eligible under these voluntary return provisions.

This restriction does not affect your statutory rights if goods supplied by us are faulty, damaged, incorrectly supplied, not as described or otherwise fail to meet your legal rights.

Need Help?

If you're unsure whether a product can be returned, please contact us before sending anything back.

Telephone: +44 (0)203 488 4568

Alternatively, get in touch through the Contact Us section at the bottom of our Home page.

Your Statutory Rights

Nothing in this Refund & Returns Policy or our 100% Satisfaction Guarantee is intended to exclude, restrict or replace your rights under applicable UK consumer law.

Where your statutory rights provide greater protection than our voluntary policies, your statutory rights will apply.