Frequently Asked Questions
Frequently Asked Questions
Find answers to the most common questions about Hammer Nutrition UK products, orders, delivery and fuelling advice below.
Orders & Delivery
How long does delivery take?
Standard UK delivery typically takes 2–4 working days. Express options may be available at checkout.
Do you offer free delivery?
Yes — we offer free standard delivery on qualifying orders. Check the current threshold at checkout.
Can I track my order?
Yes. Once your order has been dispatched, you will receive a confirmation email with tracking information.
What do I do if my order arrives damaged?
Please contact us at info@hammernutrition.co.uk with a photo of the damaged item and your order number. We will resolve this promptly.
Returns & Refunds
What is your returns policy?
We offer a straightforward returns policy. Please visit our Returns Policy page for full details.
How do I return a product?
Contact us at info@hammernutrition.co.uk to initiate a return. Please include your order number and reason for return.
How long do refunds take?
Refunds are typically processed within 5–10 working days of us receiving the returned item.
Products & Fuelling
Which products are Informed Sport certified?
Several Hammer Nutrition products are independently tested through the Informed Sport programme, including Endurolytes, Endurolytes Extreme, Endurolytes Extreme Powder and Endurolytes Fizz.
Are your products suitable for vegans or vegetarians?
Many of our products are suitable for vegetarians and some for vegans. Please check individual product pages for full ingredient and allergen information.
How do I know which products are right for me?
Start with our Quick Start Fuelling Guide or contact us for free personalised advice from our team.
Where can I find fuelling guides?
Visit our Fuelling Guidelines page and our Tips & News blog for in-depth guides on energy, hydration, electrolytes and recovery.
Subscriptions & Account
How do I manage my subscription?
You can manage your subscription — including pausing, skipping or cancelling — by logging into your account and visiting the Manage Subscription page.
How do I earn VIP rewards points?
You earn points on every qualifying purchase. Visit our VIP & Rewards Program page for full details on how to earn and redeem points.
How does the referral program work?
Refer a friend and earn rewards when they make their first purchase. Visit our Referral Program page for more information.
Sponsorship
How do I apply for athlete sponsorship?
Email your application to info@hammernutrition.co.uk with your motivation and relevant background. Full details are on our Athlete Sponsorship page.
Do you offer cash sponsorships?
No. Hammer Nutrition UK sponsorships are strictly product- and discount-based. We do not offer monetary sponsorships.
Still have a question? Contact us at info@hammernutrition.co.uk — we're happy to help.